ACD Queues
Using sophisticated routing schedules, calls are routed to the correct queue, where callers wait until the next available agent is available by listening to pre-defined messages and music on hold. When an agent becomes available, the call is automatically routed to them.
Some of the ACD Queue Features Include:
- Unlimited Agents and Queues
- Ringing Schedules depending of Time / Date
- Call Recording
- Predictive Dialer
- Queue Call Back