Call Center Statistics / Real Time Reports
The IPFONE Hosted Call Center ACD provides a broad set of real time, and historical reports. The reports are configured to help you maximize the performance and efficiency of call centers in order to ensure its peak performance and the success of your call center..
- Calls in Queue
- Average Wait Time
- Abandoned Calls
- Agents Available
- Agents on Calls
- Percentage Of Call Within Service Level
- Queues/Agents statistics and real time status
- Inbound/Outbound Graphs
- CSV and PDF Data Export
- Windows, Mac and Linux Desktop Applications