Why IPFONE

Why IPFONE

With over 25 years of experience in the telecommunications industry we started out like most small telecommunications businesses as a local interconnect company. At our primary location in Jacksonville, Florida, we worked hard to expand our business and provide the best customer service we could offer. We kept close watch as the industry transformed over the years, and we continually adjusted our business model to accommodate each fluctuation. In 2003, we made one of our most important decisions and became a CLEC (Competitive Local Exchange Carrier.) We trained our technicians to make sure they were up to speed on all the latest technology, and we sent our sales staff to learn how to promote it. With our combined persistence and dedication, we became a successful CLEC interconnect company.

Back when VoIP was first introduced into the market, the FCC intended to regulate it as a "title one information service." However, as VoIP began to emerge as a leader in low-cost standards-based communication, the government began to discern its true potential. Now the FCC is considering a raise in VoIP regulation to "title two telecommunication service."

VoIP Mega companies, local cable companies, and even the traditional carriers we had been trading leads and referrals with suddenly became a potential threat.

As we stumbled our way through all of the commotion, we began to see a rise in VoIP companies. Especially companies trying to sell this valued service…. Over the internet???? With our CLEC license in hand, we decided to put all of our time and resources into building a state of the art Cloud Hosted Solutions Center and Billing Management System.  We secured the ability to bill customers located anywhere in the world and began to fight back. The only thing these VoIP enterprises had to offer was a cheap price and online ordering. It may sound convenient, but what happened to old-fashioned genuine customer service?

We know that we can do it better. We have a LOCAL presence, we offer LOCAL support, and if the customer needs us to walk them through the entire process step by step, we can do that too. We know any customer would rather deal with the local phone technician they have known for years, than simply order a phone system over the internet.

IPFONE is a National VoIP Company that is committed to delivering State of the Art products with unparalleled Customer Service to all our clients. IPFONE offers End to End, Personalized service to all our customers regardless of size. From the smallest business phone systems to large call centers, IPFONE’s hosted PBX and SIP Trunking will save your business up to 65% on your phone system cost. IPFONE integrates Telecommunications with the Internet to offer our clients Superior Products, a wide choice of Features, Speed, Ease, and Reliability at a fraction of the cost of traditional products.

Mobile VoIP is a new technology allowing you to route make and receive VoIP telephone calls using your cellular smartphone. By using this technology, local, long distance and international calls are made using VoIP rate, and not expensive cell phone rate or minutes. Mobile VoIP calls can be made to and from anywhere in the world, often as a local call, where there is an internet, Wi-Fi, or cellular data service available.

As more and more businesses are operating with a mobile workforce using this technology has great advantages. An employee can have his personal cellular telephone for his personal use and also integrate it to his office phone. When a business call comes in it routes through his desktop and to his cell phone. If the employee wants to a customer call from his cell phone – the caller ID the customer will see is the caller ID of your business – not the cellular phone.

This eliminates the need for two different telephone numbers, and also protects the employer’s customer base contacts. For example, if a sale representative from you company leaves you don’t have to worry about his customers following. When they call the office line you simply reroute the calls to another employee. No more wondering why you lost your customers.

Purchase IP desk and conference phones at competitive prices when you sign up for your IPFONE service.

Add-ons – Expand your system as needed

  1. Additional toll-free or local numbers – $4.99/month
  2. Additional fax numbers – $4.99/month
  3. Vanity number – $30 one-time fee
 

International calls will be charged at the current rates published in our international rates table.

*30-day Free Trial is valid for 4 users only.
**US and Canada only. Reasonable use policies apply on all plans. Additional toll-free minutes billed at 3.9c/min.

  1. $39.99/mo per user pricing is for new customers only.
  2. $21.99/mo per user price offered with a 2 year contract for 20-99 users, regular price is $26.99/mo per user.
  3. $19.99/mo per user price offered with a 2 year contract for 100+ users, regular price is $24.99/mo per user.
  • Easily fax documents directly from GoogleDocs, Box, Dropbox
  • Use scheduling feature to send faxes on selected date/time
  • Free pages with every monthly plan
  • All inclusive features such as dedicated fax number
  • Get a unique fax number for each employee with the unlimited plan
  • Additional virtual extensions – $2.99/month
  • Additional toll-free or local numbers – $4.99/month
  • Additional fax numbers – $4.99/month
  • Vanity number – $30 one-time fee

800 numbers are available.

IVR (Interactive Voice Response) auto attendants greet callers with pre-recorded messages offering menus of touch-tone choices and connects the callers to one of the following:

Auto attendant
User/Extension
Directory
Queue
Voicemail
Conference
Remote Access
Fax to Email

IPFONE supports standard (0-9), multi digit (0-99) and PIN based IVR types. Other features include:

Operation times set by day or date
This allows all incoming calls to be sent to specific extensions, operator or voicemail depending on the time of the day or date.

Direct dialing of user extensions (this feature can be set to on or off)
This allows callers to dial extensions directly.

Ringing options 
Once a caller has made a choice it can hear: 
ringing, music on hold or silence

Rings to answer 
How many rings before IVR answers

Account access only 
Allows caller to enter account number in order to proceed further. If the caller does not enter a valid account number, the caller is then given the opportunity to be connected to an extension.

Status can be set to on or off
IVR normally operates in "on" status. However, sometimes it may be necessary to send all calls to an operator. This is achieved by switching "off" the IVR.

Custom greetings upload
Custom greetings can be uploaded to the server using a web browser.

Operator extension 
If IVR is switched off, this is an extension that will receive all calls.

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